FAQ

Please see below for commonly asked questions about our service, products, and delivery options.
If you have further questions, please contact us by phone or email inquiry, and we will reach out to you as soon as possible!

Pricing

Our cake pricing are based on cake size & design complexity. We have done the leg work for you - all of our pricing is organized by design on our SHOP page for custom cakes! View our sizing guide.

 

Wedding Cake Pricing

Every cake is custom, and therefore has a custom price! There are many things that go into establishing the price of a cake. This can include, but is not limited to, design, size, delivery, set-up, what you are looking for, and so forth. Accurate quotes are given during consultations and/or detailed email session where we go over your special cake! Please visit our WEDDING CAKE page to start the process.

Ordering

Ordering Timelines

We have now introduced a new calendar in our ordering system so you are able to see our availability in REAL-TIME! Now, with a few simple steps, you are able to order your cake, customize it, and book it - all on one page. 

Simply, if you go to our SHOP page and click CAKES, you can browse our selection. You will be able to see the available dates under the calendar option when you are selecting your design. 


If you are looking for a wedding cake, or large event cake, we recommend booking 2+ months in advance. If your wedding or large event is in May-September, book early as these are peak wedding months.

If you are ordering a custom celebration cake during the peak wedding season, we recommend booking earlier than the above times to avoid disappointment.

Placing an Order

For ordering custom cakes, please use the SHOP tab, and click CAKES!

For wedding cakes, start the process by clicking WEDDING CAKES and filling out the form. 

Wedding Cake Consultations & Tastings

We offer and strongly recommend going through a tasting and consultation before finalizing your wedding cake. This allows us the chance to get to know one another and really get a sense of what your vision is for your cake! We only take 20 wedding cakes a year, so we want to ensure we do the best possible job for your special day.

Tastings include 3 of our specialty flavours, as well as a formal consultation to talk about all of your cake details and specifications. After our consultation, a detailed overview will be emailed to you about your cake. Tastings are $40.00. If you finalize your booking with us, that $40 is applied to your final cake order.

 

Payment and Delivery

Payment Policy

For custom cakes, full payment upon time of booking through our website. This finalizes and books in your order in our calendar. 

For wedding cakes, we require 50% deposit upon finalizing your booking. The remaining 50% is due 30 days before your event date. 

Cancellation Policy

Just Cakes Bakeshop understands that plans can change and we will gladly assist to the best of our ability in making changes to your order date and time when possible.

For custom cakes:

  • If you are cancelling within 14 days of your event, we will gladly refund you. 
  • If you are cancelling within 7 days of your event, we reserve the right to retain 50% of your booking.
  • If you are cancelling within less than 7 days, you forfeit your full payment. 

For wedding cakes: 

  • We reserve the right to retain the non-refundable deposit in any case. 

Delivery Policy

Just Cakes Bakeshop LTD. delivers all cakes 3+ tiers in height.

You may also request delivery for your custom cake - this does not guarantee delivery. Delivery is priced based on location, kilometres, and availability. 

The Bakeshop

Parking on Location

Our shop in Surrey has plenty of on-site plaza parking! We are in the same plaza as Shoppers Drug Mart, and a few doors down from Canada Western Bank and Sahota's Live Grill.

Do we carry ready-made cakes?

Yes, we have full 6" ready-to-go cakes on THURSDAY, FRIDAY & SATURDAYS. These to-go cakes are made fresh in the morning. They come in a variety of 7 different amazing flavours. 

To-go cakes are decorated simply, and you may add on a sugar plaque for a greeting or message in store, free of charge. We also carry candles and cake toppers.

To-go cakes are $55, feed 10-12 people generously, and are 6" in diameter. We recommend leaving these cakes out for 2 hours before serving so the cake is able to soften up for optimal deliciousness!

NOTE: WE DO NOT PUT TO-GO CAKES ON HOLD! FIRST COME FIRST SERVE ALWAYS.

What's on your menu? 

We have a variety of cupcakes, cake jars, pastry jars and our signature chocolate chip cookies every day we are open. Check out our instagram stories for an up to date daily menu. As we change our menu often, there's always something new to try! 

Pastries will be back on our case in February 2021.

 

Do you cater to dietary restrictions? 

Yes, we do! We can accommodate all of your flavours in an eggless recipe. We also offer limited vegan, and gluten-free flavours. When placing your order, please indicate your dietary request in the text box and our team can help you out with this.

Can I put something on hold? 

Yes! Worried we won't have something in stock by the time you arrive? Call us at the shop during business hours and we'd be happy to put something on hold for you. This only applies to case items/jars/cupcakes/cookies. This does not apply to To-Go cakes.

Ordering Cake Jars/Cupcakes/Other Treats

If you would like to order cake jars, cupcakes, or other JCB mini desserts, please contact the team directly at admin@justcakesbc.com. You may use our contact form for ease.

 

Additional Questions & Notes

Below are some requests that clients have inquired about.

Do you do faux cakes?

Yes, we do. Pricing is dependent heavily on design and size of the faux cake.

Do you put edible photos on cakes?

No, we do not. We do not offer edible printing services.

Do you do wedding/party favours?

Yes, we do. We have a variety of options to choose from, from chocolate chip cookies, macarons, and mini jars – and more. Email to inquire. Use the contact form for ease.

Do you do dessert tables? 

Yes, we do. We make the desserts, and we sub-contract a third-party company for rentals and set-ups. If this interests you, please use the contact form and we would be happy to send pricing & a menu your way.

DISCLAIMER & NOTE: Heavily coloured custom cakes.

Please note, for any custom cakes requesting a vibrant/deep colour (ie. deep black, red, blue, purples, teal, navy, etc.) we utilize a significant amount of food colourings to achieve the look. Food colouring does alter the taste and texture of buttercream, and we recommend an alternative to these colours - or at the very least knowledge that these deeply coloured cakes can affect taste and potential stain teeth.